Staffed by competent and friendly staff, our Help Desk team uses its extensive knowledge of network system hardware and common software applications to provide first line IT support to Clients across Scotland.

Operating from 9:00am - 5:30pm Monday to Friday, Clients can phone and speak to helpdesk technicians who will provide technical support and troubleshoot problems as necessary.
Clients can log fault calls directly with us either via the web, phone, fax or E-Mail.  When a call is received it is immediately logged and registered in our helpdesk system, where our staff will efficiently deal with it. 
A staggering 85% of Client problems are resolved remotely by our Support Technicians without requiring a site visit.

We are experienced in supporting most hardware infrastructure products and routinely address issues related to back up devices, network connectivity, routers, firewalls, print devices, mobile devices, PDA’s and internet access.

As a Microsoft Certified Gold Partner we have extensive knowledge of common server and client user applications.

Our schedule of supported software covered under our NetQuest™ Assure service agreement is expanding and currently covers the following products:

• Adobe Acrobat
• Computer Associates ARCServe
• GFi FAXmaker
• GFi MailArchiver
• GFi MailEssentials
• GFi MailSecurity
• Internet Explorer
• Kaspersky
• McAfee
• Microsoft Access, Excel
• Microsoft ActiveSync
• Microsoft Exchange (All Editions)
• Microsoft Office
• Microsoft Outlook
• Microsoft Outlook Express
• Microsoft PowerPoint
• Microsoft Project
• Microsoft Publisher
• Microsoft SharePoint
• Microsoft Small Business Server 2003 (All Editions)
• Microsoft Software Update Service
• Microsoft SQL Server
• Microsoft Terminal Services
• Microsoft Visio
• Microsoft Windows 2000 Professional
• Microsoft Windows 2000 Server (All Editions)
• Microsoft Windows 2003 Server (All Editions)
• Microsoft Windows Small Business Server 2000
• Microsoft Windows XP (All Editions)
• Microsoft Word
• Microsoft Works
• Mozilla Firefox
• MySQL
• Nero
• Netscape
• RAdmin
• Sage Line 50
• Sage Payroll
• ScanLink
• Sophos Anti Virus
• Symantec Anti Virus
• Symantec PCAnyWhere
• Veritas BackupExec
• Veritas NetBackup
• WinZip

 
Please Contact Us for advice if an application you require assistance with is not listed.