Already protecting and servicing Client networks across Scotland, Alchemy Plus’ NetQuest™ Assure service provides a unique combination of pro-active on-line system monitoring, remote troubleshooting, fault correction and network administration with full service tracking and reporting.
 
We watch our Clients’ networks – all day, every day, for a simple monthly fee. All delivered under a demanding Service Level Agreement with money back if we don’t perform.

In addition to troubleshooting we believe that “prevention is better than cure”. As part of the NetQuest™ Assure package we also schedule and perform ongoing housekeeping and system tuning tasks to make sure Client networks keep operating at peak performance.

By using Alchemy Plus's NetQuest™ Assure services our Clients get a number of additional benefits:

• A pro-active rather than re-active service
• We spot errors before they become problems and save you time, resources and costs
• Skilled engineers and support staff dedicated to providing the highest customer service
• Access to a manned helpdesk supporting both network installations and most common business software applications
• Fewer engineer call-outs and lost business time
• Less disruption to their business
• Fixed financial penalties if we don’t meet our Service Agreement levels
• Access to an IT solutions provider that can support development and optimisation of your internal business processes utilising packaged or bespoke software tailored to your changing business needs