Widely regarded as the most advanced suite of integrated IT service desk and infrastructure management software available today, NetQuest™ is owned and used exclusively by Alchemy Plus for managing its Client networks.

NetQuest™ lies at the heart of our network management service enabling a quality and depth of service that none of our competitors can match.

Almost 4 years in development NetQuest™ has been designed with a real understanding of the issues surrounding delivery of effective IT support services.

NetQuest™ provides all the essential features we felt necessary for effective IT Network Management support and allows us to:

• Handle help desk calls and manage tickets quickly and efficiently.
• Automatically discover network hardware and software and build inventories.
• Effectively track manage asset inventories and carry out system audits.
• Proactively monitor network devices spotting potential problems before they become critical.
• Take immediate control to resolve issues more rapidly.
• Manage and track our Service Level Agreements.
• Track and balance our staff workload and manage service delivery.
• Generate comprehensive reports and management information on performance and support issues